Shipping & Delivery Policy

IJA Shipping & Delivery Policy

This Shipping & Delivery Policy (“Policy”) governs the fulfilment and delivery of products ordered through the IJA Customer Mobile Application, IJA website, or facilitated via the IJA Business Application (collectively, the “Platform”). By placing an order, you (“Customer,” “you,” or “your”) agree to be bound by this Policy, which forms an integral part of the IJA Customer Application Terms and Conditions.

IJA operates a centralized, direct-to-customer fulfilment model. All orders are billed and shipped directly from Company-owned or controlled warehouses. Authorized dealers and influencers serve solely as product display and experience partners and bear no responsibility for inventory, logistics, shipping, or delivery.

1. Order Processing

• Orders are typically processed within 24–48 hours following successful payment confirmation (subject to stock availability and verification).
• Orders placed on weekends, public holidays, or after cut-off times will be processed on the next business day.
• Processing times may be extended during peak seasons, promotional events, high- demand periods, or due to operational constraints.

2. Expected Delivery Timelines

The following are indicative delivery timelines based on typical conditions and commence from the date of dispatch. These are estimates only and are subject to practical conditions, including but not limited to logistics partner availability, route feasibility, weather, traffic, and local accessibility:

• Delhi NCR: Approximately 2–5 business days
• Major cities in Uttar Pradesh: Approximately 3–7 business days
• Other serviceable locations across India: Approximately 5–10 business days

Actual delivery may vary significantly depending on real-time circumstances. We make every reasonable effort to deliver within these indicative periods but do not guarantee specific delivery dates or times.

3. Shipping Charges

• Applicable shipping charges (if any) will be transparently displayed during checkout before order confirmation.
• Free shipping promotions may be offered periodically for select products, order values, regions, or campaigns.
• All charges are inclusive of applicable taxes (e.g., GST) unless otherwise stated.

4. Delivery Process

• Deliveries are handled exclusively by authorized third-party logistics partners experienced in transporting fragile bathware and sanitaryware products.
• Our logistics team or partner may contact you via phone call or SMS to coordinate delivery.
• A valid government-issued photo ID may be required for verification at the time of delivery for high-value orders.

5. Order Tracking

• Upon dispatch, you will receive a tracking link and unique tracking ID via SMS, email, and in-app notification.
• Real-time status updates will be available in the “My Orders” section of the IJA Customer App.
• Tracking information may take up to 24 hours to activate after dispatch.

6. Delivery Attempts and Failure

• Up to two delivery attempts will normally be made, subject to practical feasibility.
• Delivery may fail or be cancelled if:
  • The recipient is unavailable on both attempts.
  • The provided address is incorrect, incomplete, or inaccessible.
  • Delivery is refused without a valid reason.
• In such cases, the order may be returned to our warehouse. Any applicable refund will be processed in accordance with our Refund Policy, after deduction of shipping, handling, and return logistics costs.

7. Serviceable Areas

We currently deliver to:

• Delhi NCR
• Major cities in Uttar Pradesh
• Select pin codes across other states (serviceability is dynamically updated and subject to change)

Pin code serviceability is verified at checkout. If your location is not serviceable at the time of processing, you will be notified promptly, and the order will be cancelled with a full refund.

8. Inspection Upon Delivery

• Customers are strongly advised to inspect the shipment thoroughly in the presence of the delivery personnel for:
  • Package integrity and visible damage
  • Correct quantity and product variants
  • Matching items as per the order
• Any discrepancies (damage, missing items, or wrong products) must be reported immediately to the delivery personnel and formally logged via the IJA Customer App or official support channels within 24 hours of delivery, accompanied by clear photographs.
• Failure to report issues within this timeframe may impact eligibility for returns, replacements, or claims.

9. Delays and External Factors

The Company shall not be liable for any delays or failure to deliver arising from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, extreme weather, or acts of God
• Strikes, labour disputes, or transportation disruptions
• Government regulations, restrictions, or lockdowns
• Operational challenges with logistics partners
• Local access issues or recipient-related constraints

We will make reasonable efforts to communicate significant delays and work towards resolution.

10. Address Modifications

• Address changes are permitted only before dispatch and subject to approval.
• Requests must be submitted through the IJA Customer App or by contacting customer support.
• Changes requested after dispatch cannot be accommodated.

11. Undeliverable Orders

Orders may be classified as undeliverable if practical conditions prevent successful delivery despite reasonable efforts. In such cases, the order will be returned to our warehouse, and any refund will be processed as per our Refund Policy.

12. Policy Updates

We reserve the right to modify this Policy at any time. The updated version will be published on the Platform and will apply to all subsequent orders.

13. Contact Us

For any shipping-related queries, tracking assistance, or concerns, please reach out to:

• Email: contactforhelp@ijaworld.com
• Phone: 8130940691
• In-App Support: “Help & Support” section in the IJA Customer App
• Address: Flat No. 135, Plot No. 30, Rohit Apartment, Sec 10, Dwarka Sec-6, South West Delhi, New Delhi, Delhi, India - 110075