For the purposes of these Terms and Conditions ("Terms"):
By accessing, downloading, installing, registering on, browsing, or using the Platform in any manner, the User:
These Terms apply to all Users, including guests browsing without registration. If the User does not agree to any part of these Terms, they must immediately cease all use of the Platform and uninstall the application. Continued use constitutes unconditional acceptance of the latest version of these Terms.
The Company reserves the right to update or modify these Terms at any time without prior notice. Updated Terms will be effective upon posting on the Platform. Users are responsible for regularly reviewing these Terms. Continued use after modifications implies acceptance.
The Platform is a technology-enabled e-commerce and service facilitation system operated by the Company, primarily for:
The Platform is provided "as is" and "as available." The Company does not guarantee uninterrupted, error-free, or secure access. The Company reserves the right to:
The Platform is intended for personal, non-commercial use by end consumers in India. Commercial resale or bulk purchasing through the Customer Platform is prohibited unless expressly authorized.
To access certain features (e.g., ordering, warranty registration), Users must create an account by providing accurate, current, and complete information, including name, contact details, address, and payment information.
Users are solely responsible for:
The Company reserves the right to verify registration information and reject, suspend, or terminate accounts for incomplete, inaccurate, or suspicious details. The Company is not liable for any losses, damages, or unauthorized transactions arising from compromised credentials or failure to secure the account
Users must be at least 18 years old or have legal capacity to contract under applicable Indian laws.
Product listings, including images, descriptions, specifications, dimensions, colors, and visuals, are for illustrative and informational purposes only. Actual Products may vary slightly due to manufacturing processes, batch differences, screen display variations, or photographic lighting.
Availability is real-time but subject to stock levels, logistics, and supply chain constraints. The Company does not guarantee that Products shown as available will remain in stock at the time of Order confirmation.
The Company reserves the right to:
Prices are as displayed on the Platform and may be inclusive or exclusive of taxes, as specified. Applicable Goods and Services Tax (GST), other statutory levies, shipping charges, and handling fees will be added at checkout.
Promotions, discounts, coupons, cashbacks, or offers are subject to specific terms, validity periods, eligibility criteria, and availability. The Company reserves the right to introduce, modify, withdraw, or restrict offers at any time without notice or liability.
Pricing errors (e.g., typographical mistakes) may occur. The Company reserves the right to correct errors and cancel affected Orders, with refunds if applicable.
Payments must be made through authorized payment gateways integrated on the Platform (e.g., cards, UPI, net banking, wallets).
The Platform uses secure, third-party payment processors and does not store complete card or banking details. Users authorize the Company to process payments and handle refunds as per policy.
Payment success does not guarantee Order confirmation. Issues such as failures, chargebacks, reversals, or fraud detection are handled by payment providers, and the Company is not liable for delays or denials beyond its control.
Orders are offers to purchase and are confirmed only upon explicit acceptance by the Company (via confirmation email/SMS/app notification).
The Company may reject, cancel, or modify Orders (pre- or post-payment) for reasons including but not limited to:
User cancellations are subject to the Refund Policy timelines. Post-dispatch cancellations may incur charges
Products are delivered through authorized third-party logistics partners to addresses provided by the User.
Delivery timelines are estimated and not guaranteed. Delays due to incorrect addresses, recipient unavailability, force majeure, or external factors are not the Company's liability.
Risk of loss or damage transfers to the User upon delivery handover and signature/OTP confirmation. Users must inspect Products immediately upon receipt and report issues promptly.
Products carry limited warranties as specified per category (e.g., manufacturing defects only). Warranty is valid only upon proper registration through the Platform or official channels, with proof of purchase.
Warranty excludes damages from improper installation, misuse, neglect, accidents, unauthorized repairs/modifications, or normal wear and tear.
Installation must be by authorized personnel where recommended. Service requests must be lodged via the Platform or designated support channels.
Returns/replacements are governed by the separate Refund and Returns Policy, subject to:
Installed, used, customized, or hygiene-sensitive Products may be non-returnable. Approved refunds are processed to the original payment method, minus any applicable charges, within timelines specified in policy.
Users agree to use the Platform lawfully and ethically. Prohibited activities include but are not limited to:
Violations may result in immediate account suspension/termination, Order cancellation, reporting to authorities, and legal action.
All content on the Platform (text, images, logos, trademarks, software, designs, data) is owned by the Company or its licensors. No rights are transferred except for limited personal, non-commercial use.
Users may not copy, reproduce, distribute, modify, or create derivatives without written permission.
User data is collected, used, and protected as per the separate Privacy Policy. Users consent to:
Anonymized data may be used for business purposes.
To the fullest extent permitted by law, the Company and its affiliates shall not be liable for:
Total liability is limited to the amount paid by the User for the specific Order in question.
Users agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, and partners from any claims, losses, damages, or expenses arising from:
The Company may suspend or terminate User access/accounts without notice for violations, suspected fraud, inactivity, or legal requirements. Termination does not affect accrued rights or obligations.
These Terms are governed by the laws of the Republic of India, without regard to conflict of laws principles.
Any disputes shall first be attempted to be resolved amicably through the Company's grievance mechanism. Failing that, disputes shall be subject to exclusive jurisdiction of competent courts in [City/State, e.g., Delhi], India.
Users may contact the designated Grievance Officer for complaints (details in Privacy Policy).
For the purposes of these Terms and Conditions ("Terms"):
By accessing, downloading, installing, registering on, browsing, or using the Platform in any manner, the Business User:
These Terms apply to all Business Users, including during onboarding or trial access. If the Business User does not agree to any part of these Terms, they must immediately cease all use of the Platform and delete the application. Continued use constitutes unconditional acceptance of the latest version of these Terms.
The Company reserves the right to update or modify these Terms at any time without prior notice. Updated Terms will be effective upon posting on the Platform. Business Users are responsible for regularly reviewing these Terms. Continued use after modifications implies acceptance.
The IJA Business App is a technology-enabled commercial facilitation and coordination platform designed to enable dealers, influencers, and partners ("Business Users") to participate in the Company’s ecosystem. It supports:
The Platform is provided "as is" and "as available." The Company does not guarantee uninterrupted, error-free, or secure access. The Platform is intended exclusively for authorized commercial use within India and does not confer any rights to sell, distribute, or modify Products independently.
The Company reserves the right to:
Business Users are independent contractors or entities and operate at arm's length from the Company. Nothing in these Terms, the use of the Platform, or any related agreements creates:
Business Users are solely responsible for their own taxes, insurance, compliance, and business operations. They must not represent themselves as agents, employees, or affiliates of the Company without explicit written authorization. Any such misrepresentation may result in immediate termination and legal action.
Onboarding requires submission of accurate, current, and complete information, including:
The Company may conduct background checks, audits, or third-party verifications at any time, including post-onboarding. Access to the Platform is granted at the Company’s sole discretion and may be revoked or suspended for:
Business Users must maintain ongoing compliance with all relevant Indian laws, including data protection (DPDP Act), consumer protection, and tax regulations. Failure to do so may result in penalties, withholding of Incentives, or termination.
Dealers serve as display and experience partners in the Company’s ecosystem, facilitating customer interactions without assuming operational risks. Key clarifications:
Dealers must maintain showrooms or display spaces in accordance with Company branding guidelines. They are prohibited from altering Products, creating competing lines, or engaging in unauthorized sales channels.
Influencers act as discovery and referral facilitators, promoting Products through authentic endorsements and content creation. Key clarifications:
Influencers must comply with disclosure requirements under applicable advertising laws and obtain prior approval for promotional content involving Company branding.
Orders initiated or facilitated via the Business App follow a controlled process:
Business Users must ensure accurate Order details and customer consent. Any discrepancies arising from User input may result in rejection or adjustments at the Company’s discretion.
Incentives (e.g., commissions, bonuses) are calculated based on predefined structures and are:
The Company reserves the right to revise Incentive structures prospectively, with notice via the Platform. Retroactive changes are not permitted except in cases of error correction or fraud detection. Business Users must maintain accurate records for tax and audit purposes.
Business Users may access limited customer data (e.g., leads, contact details) strictly for facilitation purposes, as per the separate Confidentiality Agreement and Privacy Policy. Obligations include:
Data handling complies with the Digital Personal Data Protection (DPDP) Act, 2023. Breaches must be reported to the Company within 24 hours. Violations may result in damages claims, termination, and legal proceedings.
To ensure fair use and compliance, the Company reserves the right to:
Business Users must cooperate fully with audits, providing requested documents within specified timelines. Non-cooperation may be deemed a breach.
To the fullest extent permitted by law, the Company and its affiliates shall not be liable for:
Business Users assume all risks associated with their operations, including customer interactions and promotional activities. Total Company liability is limited to the Incentives paid to the Business User in the preceding 12 months.
Business Users agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, and partners from any claims, losses, damages, or expenses arising from:
The Company may suspend or terminate Business User access/accounts immediately and without notice for:
Upon termination, all accrued obligations (e.g., unpaid Incentives) remain enforceable, and access to data or features ceases. Business Users must return Confidential Information and settle any outstanding matters.
These Terms are governed by the laws of the Republic of India, without regard to conflict of laws principles.
Any disputes shall first be attempted to be resolved amicably through the Company's grievance mechanism (e.g., escalation to the designated Business Support Officer). Failing resolution within 30 days, disputes shall be subject to exclusive jurisdiction of competent courts in [City/State, e.g., Delhi], India.
Business Users may contact the designated Grievance Officer for complaints (details in Privacy Policy).